Frequently Asked Questions

Everything you need to know about the government tablet programs.

Eligibility & Qualifications

How do I qualify for a free government tablet?

You qualify if your household income is at or below 135% of the Federal Poverty Guidelines, or if you or someone in your household participates in programs like SNAP (Food Stamps), Medicaid, SSI, Federal Public Housing Assistance, or the Veterans Pension and Survivors Benefit.

Can more than one person in my house get a tablet?

No. Federal regulations strictly limit the Lifeline benefit to one per "economic household." A household is defined as any individual or group of individuals who live together at the same address and share income and expenses. If you live with roommates and do not share money, you can complete a Household Worksheet to establish separate households.

Does having Medicare qualify me?

No, standard Medicare does not automatically qualify you because it is an age-based entitlement, not a need-based program. However, Medicaid DOES qualify you. If you have both Medicare and Medicaid, you are fully eligible.

Device Details (iPads, Laptops, Androids)

Can I get a free Apple iPad?

Standard Lifeline providers almost exclusively supply Android tablets due to cost constraints. Getting a free iPad is very difficult. The notable exception is for Veterans enrolled in VA healthcare who require an iPad specifically for telehealth appointments through the VA Connected Care program.

Is the tablet really 100% free?

Under FCC rules for device subsidies, providers are mandated to charge a copay of more than $10 but less than $50 for a connected device (tablet or laptop). Therefore, while your monthly internet service is 100% free, you will usually need to pay a one-time $10.01 fee to receive the tablet hardware.

Can I get a laptop instead of a tablet?

Very rarely. While laptops were subsidized under the now-ended Affordable Connectivity Program (ACP), current Lifeline providers predominantly issue 8-inch to 10-inch Android tablets or smartphones.

Applications & Service

What documents do I need to apply?

You need to prove your identity and your eligibility. You will need a valid government-issued ID (driver's license, passport, state ID). For eligibility, you need an official document showing your participation in a qualifying program (like an EBT card with your name, a Medicaid card, or an SSI award letter) or a prior-year tax return to prove income.

Are there month-to-month fees or contracts?

No. Lifeline programs have absolutely no contracts, no hidden fees, and no monthly bills. The federal government subsidizes the entirety of your monthly data, text, and voice cellular plan.

What if I already have a phone I like?

You can use the "Bring Your Own Phone" (BYOP) program. The provider will mail you a free SIM card that you can put into your existing unlocked phone, instantly eliminating your phone bill while letting you keep your phone and phone number.

How long does shipping take?

Once your application is approved through the National Verifier and processed by your chosen provider, typical shipping times for the device and SIM kit range from 5 to 10 business days depending on your location and the provider's current inventory.