VA Telehealth Connected Devices

Program Overview

The U.S. Department of Veterans Affairs (VA) understands that not all Veterans have the internet connectivity or devices required to participate in VA Video Connect appointments. To ensure equitable access to care, the VA offers the Digital Divide Consult program.

Through this program, VA social workers can help eligible Veterans obtain internet service or an internet-connected device (like a cellular-enabled iPad or Android tablet) specifically for the purpose of attending VA telehealth appointments.

Who Qualifies

To qualify for a VA-provided device, you must meet specific clinical and technical criteria determined by your VA care team:

• You must be a Veteran enrolled in VA healthcare.
• You must have a clinical need for telehealth services (e.g., mental health counseling, primary care follow-up).
• You do not currently have a device with a camera/microphone or stable home internet.
• Also, if you receive Veterans Pension and Survivors Benefit, you automatically qualify for the completely separate federal Lifeline program.

Required Documents

For the VA program, your medical records serve as your primary documentation. If you choose to apply for Lifeline as an alternative, you will need:

• VA ID / Military ID.
• Veterans Pension or Survivors Benefit award letter (for the Lifeline application).

How to Apply

1. Path A (VA Program): Speak with your VA provider or social worker and ask for a "Digital Divide Consult." They will assess your needs and order a device if appropriate.
2. Path B (Lifeline): Apply directly to the Lifeline program via the National Verifier using your Veterans Pension to get a personal smartphone or tablet with its own cellular data plan.

Benefits Included (VA Path)

Availability

The Digital Divide Consult is available nationwide across the VA health system. Alternatively, the Lifeline program is available in all 50 states.

VA Telehealth FAQs